Shipping Policy

Explore Tracked and Timely Deliveries, Shipping Options, and More for a Hassle-Free Shopping Experience.
Shipping Info

Delivery Options Overview

Our Shipping Policy is designed to provide you with clarity and transparency about our shipping processes and expectations. Whether you’re eagerly awaiting your package or need to understand our delivery options, we’re here to guide you through our commitment to timely shipments and reliable service.

Order tracking

Same-Day Shipping

When you order before 2pm.

Celebrate!

Get EXPRESS Shipping

Just select during checkout.

Branch Finder

Collect In-Store

Select Local Collection at checkout.

1.

Order & Select Shipping Options

2.

Confirmation & Tracking Number

3.

Track Your Delivery

4.

Have It Safely Delivered

Fairest Shipping Rates

In response to rising energy and fuel expenses, we've introduced a weight-based shipping pricing system. With this approach, you only pay for the minimum weight bracket that your order falls into, ensuring that you save as much as possible on shipping costs. These savings are directly reflected in our competitive store prices.

At checkout, you can easily calculate your shipping costs based on the weight of your order. Our transparent pricing includes all applicable VAT charges, so you can shop with confidence and clarity. This method allows us to offer you the most cost-effective and fair shipping rates, making your overall shopping experience even more affordable.

Evri 2-3 Days

Delivered by Evri 2-3 Days (Tracked)
6-Pack £3.49
12-Pack £4.99
24-Pack £5.99

Evri 1-2 Days (Express)

Delivered by Evri 1-2 Days (Tracked)
6-Pack £7.99
12-Pack £7.99
24-Pack £8.99

Evri Light & Large (Tracked)

Delivered by Evri Light & Large (Tracked)
48-Pack (2-3 Days) £9.99
48-Pack (1-2 Days) £13.99

Pallets

For special bulk deliveries.
Contact Us for a quotation.

Delivered By Palletways (Tracked)
Quarter Pallet (48hr) £80
Half Pallet (48hr) £100
Full Pallet (48hr) £120

Exchange or Return of Goods

You must initiate a return and request a refund from your Account > Orders page. Navigate to your order and follow the instructions to initiate a return. You will then be provided with further instructions, including reasons for return and information on how to send the item(s) back.

Returns are not accepted if:

  • New packages have been opened.
  • There is no verified order receipt.

See our full Returns and Refund Policy for more information.

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Need Help?

Our support team are on hand to assist Monday to Friday from 09:00 to 17:00 and Saturday from 09:00 to 12:00 GMT.
  • Call Us: +44 (0) 1733 855 673
  • Email: sales@zuddhawater.com